FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
HOW MANY DOGS CAN YOU WALK AT ONCE?
A. Lors Paws are licenced to walk 6 dogs in one group, although this is not something that Lors Paws currently do. Lors Paws walk a maximum of 3 dogs to one family at once.
MY PET NEEDS TO GO TO THE VET. WILL YOU TAKE THEM?
A. Of course, all pets details are taken at the meet and greet, this includes Vet's details and emergency contact details. If any emergency's occur we shall contact the owner straight away.
WHEN SHOULD MY PUPPY COME IN FOR ITS FIRST GROOM?
A. It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in two week after their last set of vaccinations. We will not clip your puppy on their first visit to the groom room as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
HOW MUCH DOES IT COST FOR MY PET TO BE GROOMED?
A. Pricing is based on breed, hair length, the condition of your pooch’s, skin, its temperament, age, and grooming history. We will give an exact cost at your pre-treatment consultation.
CAN I STAY AND WATCH MY PET BE GROOMED?
A. As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished
HOW OFTEN SHOULD MY DOGS NAILED BE CUT?
A. Your pooch’s nails should be trimmed monthly.
CAN I BRING MY AGGRESSIVE DOG TO LORS PAWS GROOMING?
A. Keeping a dog calm during the grooming process is just one of the requirements of a groomer. We understand that some dogs make have had a bad experience of grooming and now do not want or enjoy being groomed. This is one of the areas we specialise in, as through patience, massage techniques, aromatherapy, the right equipment, and time we are confident we can make the grooming experience enjoyable for all dogs. For those that are particularly traumatised we recommend a grooming program consisting of a series of shorter treatments where bath and drying is undertaken at one session, nail clipping and ear cleaning at another, hair clipping at another and so on. These should be spaced a regular intervals of 1 week to aid the training process. One of our therapists would be happy to discuss a treatment plan with you if your pet requires this service. For pooch’s who do not have to get over a previous bad experience but generally do not liked being groomed we will book these in under a standard treatment to determine their requirements. It is very rare to find an ungroomable dog but if we come across any serious problems during a treatment we will discuss them with you so we can agree on a solution together.
WHAT IF I AM NOT HAPPY WITH THE SERVICE MY PET RECEIEVED?
A. If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify it. Pet parents satisfaction is important to us. We take great pride in our service and want pooch’s parents to as well.
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
A. Currently Lors Paws only takes Cash or Bank Transfer, this shall change in the near future.